why is the bar i had my heart set on always sold out? Our chocolate is in high demand, and we don't craft a lot of it (that's the small batch part), so we often sell out, or there's a bit of a wait. We love every aspect of what we do--from roasting in 25# batches, to designing + cutting our wrappers, and pressing the cocoa butter we use in our bars; it's why we're #notafactory.
i'm not good at waiting! We try our best to ship your order within 5 days, and we appreciate your patience (we understand how exciting a chocolate delivery can be). If you need to receive your order by a certain day (say, before that big road trip or for Somebody's Birthday) email us and let us know.
Chocolate is sensitive to temperature, especially heat. It is important to us that our chocolate arrives to you just as beautiful as it was when it left our workshop, and with minimal shipping/traveling time. We ship most items via USPS 2-3 day priority. We find it to be dependable, and often the most economical option, but once your order has left our hands it's out of our control and we can't guarantee an exact arrival date. If you need a chocolate fix like, now, then overnight express is the fastest option.
Warm weather shipping We ship with extra insulation and coldpacks. Please make sure someone is able to receive your chocolate when it is delivered, and that it's not left outside in the sun/heat. our warm weather shipping days are Mondays + Tuesdays only in an attempt to avoid having your chocolate sitting over the weekend in a warm Post Office!
what the #@%**#! happened: we ship to the exact address entered at checkout, so please make sure it is correct!
We want you to be as pleased with our chocolate as we are in crafting it for you.
If something goes wrong on our end (and, despite our best efforts we understand this might happen sooner or later) we want to make it right. Please email within 24 hours of receiving your chocolate, and include photos. We will either refund your chocolate or replace your bars when the weather is cooler.
During warm weather if you have any doubts about receiving your package when it arrives, we highly recommend choosing overnight express. If it's a super heat wave we may choose to hold orders, and we will email to let you know.